When Her Excellency the Honourable Carolyn Bennett looks at a problem, she does not see a solitary symptom, an isolated voter, or a single border. She sees a root system.

Currently serving as the Canadian Ambassador to Denmark, Bennett’s career is a masterclass in breaking down silos. Before entering diplomacy, she spent over two decades as a family physician, delivered thousands of babies, and served as a Member of Parliament for 26 years—including tenures as Canada’s first Minister of State for Public Health and Minister of Mental Health and Addictions. Whether navigating the chaotic aftermath of the 2003 SARS outbreak, indigenous rights or managing modern international relations, Bennett’s philosophy has remained remarkably consistent: real solutions are found bottom-up, built by the people who live and work in the trenches.

The Flower Shop Philosophy: A Lesson in Intersectionality

Long before the concept of intersectionality became a buzzword in academic circles, Bennett was learning its core mechanics in her family’s flower shop.

“I grew up in a flower shop,” she recalls, explaining how the business relied on a tightly coordinated ecosystem of diverse talents. The designers who styled the arrangements were not always the best at dealing with customers, while the delivery drivers held localized, practical knowledge that couldn’t be taught from behind a desk. “A designer would occasionally go out to the delivery room and try and tell somebody in what order to deliver the parcels,” Bennett says, “and you go, ‘No, they actually know where there’ll be traffic. It’s better to go this way than that way'”.

This upbringing taught her a foundational rule that she carried straight into medicine, politics, and diplomacy: “Know what you know, know what you don’t know, and know who and when to go for help“. As a family doctor, she actively rejected the “super-specialization” that ignored the bigger picture. Instead, she championed the role of the generalist—the person who respects all players and understands how different sectors interact, whether it is medical disciplines collaborating or looking at how nature, housing, and poverty dictate human wellness.

Respect and Trust are the pillars of successful collaboration

To build a truly interdisciplinary system, Bennett argues that you must strip away institutional arrogance and replace it with two core ingredients: respect and trust.

In medicine, this meant moving away from rigid “scopes of practice” that barred capable professionals from contributing, shifting instead toward “core competencies” and mutual trust. Bennett highlights this through the concept of “delegated acts” within her own past medical practice, relying on a deeply experienced registered nursing assistant.

“It is about the ability to observe her a number of times until she feels confident… ‘See one, do one, teach one,'” Bennett notes. This model required absolute trust and accountability: “Knowing that in a delegated act, if she makes a mistake, it’s my mistake… This was a mutual decision, and it’s still my responsibility”. For Bennett, true collaboration requires creating a safe space where professionals—and patients—are treated as true partners, stripping away self-interest to form a cohesive team.

Telemedicine and the Burning Platform of COVID-19

Too often, bureaucratic inertia blocks progress until a crisis forces a paradigm shift. Bennett calls this a “burning platform”. For the healthcare sector, that platform was the COVID-19 pandemic.

For over fifteen years, advocates had pushed for virtual care options, particularly for young people or individuals who frequently missed appointments due to logistical barriers. Yet, administrative and financial systems resisted. When COVID-19 arrived, the impossible suddenly became a daily reality. E-prescribing and virtual appointments flourished because they had to.

This sudden evolution cracked open new pathways for equity, proving that a flexible approach works. When it comes to adopting team-based care or new technological integrations, Bennett’s advice to hesitant establishments is simple and pragmatic: “Try it, you’ll like it”.

Bridging Distances: From Canada to Greenland and Denmark

Now, as Canada’s Ambassador to Denmark, Bennett sees how these lessons bridge the massive geographic and cultural distances separating the North American Arctic and Scandinavia.

Canada and the Kingdom of Denmark (through its deep relationships with Greenland and the Faroe Islands) share the immense challenge of providing equitable care across vast, isolated expanses. Telemedicine and e-health have transitioned from modern conveniences to absolute lifelines for northern, remote indigenous communities.

Furthermore, Bennett emphasizes that Western frameworks are profoundly incomplete without Indigenous knowledge. Whether collaborating through the Arctic Council or conducting research in Cambridge Bay, true progress requires integrating local expertise. Just as Canadian healthcare is striving to embrace First Nations’ holistic “medicine wheel”—addressing the physical, mental, emotional, and spiritual quadrants of wellness—modern diplomacy must acknowledge that communities understand their own environments best.

Trusting the Experts of Lived Experience

Ultimately, Carolyn Bennett’s journey from a family doctor clinic to an embassy is united by a singular, democratic truth: the people affected by a system are the ones who know it best.

In medicine, the patient is the ultimate expert on their own body and life, while the doctor is merely an expert on the available tools and tests. The exact same logic applies to a healthy democracy. Citizens are the experts on what is working and failing in their neighborhoods; the politician’s job is simply to understand the levers of the system well enough to implement the changes those citizens actually need.

By flattening hierarchies and treating both patients and citizens as essential partners, Ambassador Bennett continues to prove that whether you are delivering a baby, drafting public health legislation, or reinforcing Arctic alliances, you must always look the people in the eye, listen to their stories, and trust their expertise.

In the MentaStress project we had the a great meeting with the project partners in Copenhagen April 3-4. We discussed the key results from the end users surveys and the implications and needs to cover in the upcoming training material.

We also had a very insightful meeting at the Greater Copenhagen Fire Department to learn more about their history, transformational journey, and current landscape of psychosocial support. The Mentastress Project is working to build a stress management and mental health support programme for first responders with a new international training concept and material – this made this visit to the biggest and oldest fire department organisation in Europe extremely interesting.

Read more about the project here.

The Future of Trust? NWA participated in the Tour de Health 2024 organised by Healthcare Denmark to present its work on establishing a KPI model to assess quality and progress in multistakeholder partnerships, especially for mission-driven ones.

The Tour de Health 2024 gathered health care and life science stakeholders from 13 diplomatic missions in Copenhagen to learn from Danish experiences and share their own in trying to work with complex issues in the some times challenging world multistakeholder platforms. The event was a great opportunity to also dive deep into the issue of trust and transformation with both Danish Life Science Cluster community partners (Nordic Healthcare Group, Novo Nordisk, and Lundbeck) and also global partners (Global Health Literacy Academy), trans-Atlantic (Engage Nova Scotia), European (EUREGHA), and Danish (Prescient).

It also gave a good opportunity for further dialogue about the nature of collaboration – gathering also feedback from Canadian Ambassador Carolyn Bennet, Head of Impact at Novo Nordisk Foundation Thomas Alslev Christensen, Professor at the University of Copenhagen Maria Kristiansen, Country Director Denmark Johnson & Johnson Julie Brooker, and Deputy CEO Rigshospitalet Martin Magelund Rasmussen. Find all of the videos here.

Cool news – a new project to explore the use of Forgotten Fish

Forgotten fish are species underused by industrial fishing due to their small size or failure to reach a threshold for commercial trade, thus being underused in mass consumption and catering. Usually caught accidentally, they are discarded, contributing to waste and a lower respect for marine biodiversity (WWF, “The World’s Forgotten Fishes”, 2021).

Even if they are forgotten by industrial fishing, these could be an essential resource for artisanal fishing and environmental conservation since they can be caught in limited periods of the year. Due to the rapidity of their reproductive cycle, they are not at risk of extinction. However, the limited awareness and knowledge of forgotten fish lead to their underutilization and undervaluation in catering. Consequently, catering operators and VET centers are unfamiliar with these species and either do not use them or lack adequate synergies with artisanal fishing to make efficient and innovative use of them in catering.

The objectives of this project are:
A. Increase the knowledge and skills of catering operators in the use of forgotten fish.
B. Foster synergies between restaurateurs and artisanal fishermen in the use of forgotten fish.
C. Promote the use and promotion of forgotten fish in catering.

In this project we partner with Italian and Greek partners, in a consortium led by the amazing restaurant in Marstang Mad&Vin from Marstal, Ærø in Denmark – exploring practices from 2024-2026.

In 2023 we began considering how different uses of the Erasmus+ framework might be a method to share Danish experiences across borders and facilitating knowledge sharing between sectors and silos.

The Erasmus+ programme enables thousands of projects for professional knowledge sharing, but also enable interpersonal upskilling. Read more about the almost endless possibilities, results, and tools here.

We will be trying to explore new ideas, given our previous experience from projects like:
Dem@Mentoring (supporting informal carers for people with dementia)
ECARIS (supporting informal carers for kidney patients)
RECADE (building a guide for rehabilitiation)
Art4Me (exploring uses of art and creativity for mental health)
INFOCARE (exploring digital support for people with dementia)
Well@SME (building a digital platform to support mental health at SME workplaces)
eHealth4Cancer (exploring digital tools for cancer support)

In 2023 EuroHealthNet organised a debate during the WHO 7th Ministerial Conference on Environment and Health in Budapest. The conference connected ministries and organisations across Europe – indeed globally – to discuss the important interaction of environmental changes on health and health systems; but vice versa also the important impact and potential the health systems have for environment and the policies that connect the two areas.

Lars Münter represented Danish and Nordic ideas from his work in the Danish Committee for Health Education, the Danish Council for Better Hygiene, the Self-Care in Europe Initiative, and the Nordic Health 2030 Movement.

Read more about the conference here.

In 2019, a strong consortium of Nordic health stakeholders created a joint vision paper – the Nordic Health 2030 report – a result, that clearly shows a need for a different balance and focus in health and healthcare to prioritise the role and value of citizen involvement, engagement, and action to deliver systemic health and wellbeing in a future-fit and sustainable society.

In 2020-2022 the European Health Futures Forum executed an extensive Three Horizons analysis on the future of European health and the role of both the healthcare sector and skills in future health professionals. The study clearly showed the importance of nurturing local social activity and connectivity to enable a wider system change towards wellbeing.

These two processess and reports was a basis for building the Nordic Wellbeing Academy (NWA) and to practically explored how to best deliver hands-on mindsets, changes, and hope for people across the Nordics and beyond. And how to better leverage existing and new concepts and ideas into practical social or physical actions that can transform lives.